TradeStops FAQ

Investment Questions & Answers

At TradeStops, we believe in transparency, honesty, and accountability. We’re on a mission to help everyday individuals learn to protect their portfolios while making smarter investment decisions every day.

We have developed this investment questions and answers (FAQ) section in the hope of providing insight into our business model, products, and communications.

 

What is TradeStops?

TradeStops is a web-based stock tracking and alerting program that synchronizes and tracks online portfolios to empower individual investors to enjoy managing their own investments. Alerts are set on positions you add to the program, so that you will be notified when the time is right to make a change.

Our most popular alert type is our VQ alert, or Volatility Quotient, that uses our proprietary algorithm to tune the trailing stop percentage to market volatility. Our other alert types include entry signals, option alerts, gain/loss alerts, and price targets.

We do not initiate any trades for you, but we will provide you with up-to-date tracking of latest close prices and will alert you when the time is right to take action.

Added to our alerting feature, we also offer an array of useful tools and charts to help investors understand and manage their risk, position size their portfolios, and make the investing experience more enjoyable!

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What are Trailing Stops?

A trailing stop is an order to buy or sell when your investment starts to go in an unfavorable way. These trailing stops will automatically change as the market changes. They allow investors to see higher profits while also mitigating losses.

Let’s look at an example.

John buys 100 shares of Kim’s Doughnuts for $20 a share. To stay safe, John adds a 10% trailing stop. If the shares go 10% below $20, John’s broker will sell the shares. So, if the price of the stock fell to $18 ($20 – 10%), the shares would be sold.

Finding the perfect trailing stop depends on your risk tolerance. If you set the stop too large, you might hit a loss. If you set it too tight, you might miss a profit.

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Which exchanges do you track?

TradeStops tracks equities, funds, indices, and options in the U.S. We track only equities in Canada, London, Germany, and Australia.

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Do you track Mutual Funds ETF’s, indices, and options?

Yes, we track equities, funds (including mutual funds and some ETF’s), indices, and options that are traded on the U.S Stock Exchanges. We only track equities traded on the Canadian, London, German, and Australian exchanges.

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Do you track penny stocks and OTCs?

Yes, we do track penny stocks, OTCs, and Pink Sheets.

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Do you track bonds?

No, TradeStops does not support bond tracking. We do, however, track some bond funds.

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What does the service cost?

In addition to a free trailing stop calculator as an educational resource, we also offer subscription-based service levels.  Please refer to our product page to view pricing details along with the features available in each subscription level.

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Is there a limit in the number of positions I can track or alerts I can set?

Effective 5/4/2016, we have increased the number of alerts based on membership level:

  • Basic: 200 alerts
  • Plus: 300 alerts
  • Premium: 400 alerts
  • Lifetime: 500 alerts

NOTE: Most members that joined prior to May 2016 will have a limit of 200 alerts (or amount purchased) regardless of membership level. If you have any questions about your alert package, please contact customer service. If you delete an alert on any one position, it will free one up to add to another position. You can set as many alerts on one position as you wish.

Your available alerts can be seen on the Settings/Upgrade (Subscription Information) page. To see how many you are currently using, click on the Portfolios page, and take a look at the total of the “Alerts” column.

Additional alerts are available for purchase in bundles of 500 for $1500 or 1,000 for $2,000. To purchase these bundles, please contact the Support Team at (866) 385-2076 during normal business hours (Monday-Friday, 9:00am – 5:00pm Eastern).

This is a one-time charge.

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What is TradeStops’ refund policy?

TradeStops comes with a 60-day full money-back guarantee. Simply contact the TradeStops Support Team within 60 days of signing up or renewing to receive a full refund. Subscribers can call (866) 385-2076 in the USA or email support@tradestops.com if you are outside of the USA.

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Can I transfer my TradeStops subscription?

A TradeStops subscriber may transfer their subscription to another person if they wish. We will need to update the account in our database with the new user’s details, as well as update the billing and credit card information. In order to do this, please call our TradeStops Support Team at (866) 385-2076.

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How can I get help if I have a question or issue with my TradeStops account?

You may contact us by email at support@tradestops.com or complete the form on our Contact Us page.

Our postal address is P.O. Box 189, Brooksville, FL 34605, and you may call us at (866) 385-2076.

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What Are the Risks?

Successful trading requires careful thought and planning along each step of the way. You have to know what your overall goals are, which stocks are right for you to buy, and how much of each stock to buy.

But for too many investors, the planning process ends there… leaving them with one very important question unanswered: when to sell. Without an exit strategy in place, selling decisions are left to guesses, hunches, or emotions.

How many times have you sold a stock too early, leaving potential gains on the table? How many times have you held on to a loser with the hopes that it would bounce back, only to watch it continue to plummet? Trailing stops are a simple – but incredibly powerful – tool that takes the guesswork out of when to sell, giving you a solid plan to make the most profit out of every trade.

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Privacy Policy

TradeStops takes individual privacy very seriously. We are also aware of the threats to your security and privacy on the Internet. Please take a few moments to review the steps that we take to ensure your privacy and security below while giving you the best possible customer service as you use our websites.

Cookies

We sometimes uses cookies to store and track user information. Cookies enable us to personalize the viewing experience of a user on our websites. When the user revisits our websites, we can recognize the user by the cookie and customize the user’s experience at our websites accordingly. For example, we may use cookies to recognize user access privileges on TradeStops, track website usage and traffic patterns, and estimate our website audience size.

Although most web browsers are initially set up to accept cookies, if you prefer, a user may decline the placement of a cookie on his or her hard drive by using the appropriate feature(s) of one’s web browser software (if available) to delete the cookie. Users should understand, however, that certain areas within the TradeStops website may not function properly if the web browser will not accept cookies.

Submitting Data

At no time are you required to submit personal information to access any area of the TradeStops website. Visitors to TradeStops are asked to submit a log-in name and password to visit the Subscriber Only section of the website. This is to ensure you can receive the services you are paying for.

Ordering Online

Any data you submit to us through an online order form is transferred to us via a Secure Sockets Layer – an encryption protocol – and is kept in databases that cannot be accessed from outside our firewall.

In other words, any data you send us is encrypted, so in the unlikely event a hacker intercepts your data, it cannot be easily read. Our firewall is a mechanism that prevents access to our servers by anyone outside of the company.

TradeStops does not sell or rent your name to anyone. That means that only authorized employees of TradeStops ever have access to any information you submit. We may use your name and address to send you information on other related products that may suit your interests. And – although we disagree with it – we must turn over any pertinent information to any law enforcement agency that takes the proper steps to require it.

If at any time you wish to be removed from our mailing list, please contact our customer service department.

E-mail

If you subscribe to the TradeStops service, your name and e-mail address will be placed in a database. As with all other personal information, only employees of TradeStops have access to these data. We do not give your email address to outside companies.

Any e-mail you send to us is completely confidential. We will not add your name to our e-mail list without your permission. For security reasons, if your inquiry is about one of your subscriptions, we may ask you to submit some additional information only to verify your identity. Remember, in this case we are only asking you to confirm information you have already given us.

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Important Information

TradeStops Disclaimer: Nothing published by TradeStops should be considered personalized investment advice. Although our employees may answer your general customer service questions, they are not licensed under securities laws to address your particular investment situation. No communication by our employees to you should be deemed as personalized investment advice. Investments should be made only after consulting with your investment advisor, and only after reviewing the prospectus or financial statements of the company.